Frequently asked questions

Priority entry to Sanssouci Palace at your chosen 20-minute slot, plus same-day access to every royal palace in Potsdam run by the state foundation that's open on your visit date — the New Palace, Picture Gallery, New Chambers, Chinese House, Charlottenhof, the Historic Windmill and more, on a single ticket. Only two minor outlying houses are excluded. The Day Pass is the only ticket we sell for Sanssouci.

10–15 minutes before your slot. The palace sits above 132 steps from the park floor, so allow time for the climb. You won't be let in before your slot, but arriving late can mean rebooking to the next available.

Tell us at booking — there's an accessible route around the vineyard with ramped access to the palace. Wheelchairs are free to borrow at the Historic Mill Visitor Centre inside the park.

Tickets are issued for a specific date and are non-transferable once issued. If your plans change, reply to your confirmation email at least 48 hours before your date and we will rebook your visit to any open slot in the operator's calendar.

Sanssouci Palace interior alone: about 30 minutes. To use the Day Pass properly, plan a full day — 6 to 8 hours, since the palaces are spread across the 287-hectare park. Most visitors do Sanssouci, the New Palace, the Chinese House and one or two more, and call it a day.

Yes. Sanssouci Palace and most of the Potsdam royal palaces close every Monday of the year. The park itself stays open. If your only free day is Monday, we can't secure palace tickets — book for Tuesday.

Easily. The RE1 train runs Berlin Hbf to Potsdam Hbf in 25 minutes every half-hour, and bus 695 from there to the palace entrance is another 15. Plan 6–8 hours round trip from Berlin if you want to use the Day Pass to its full extent.

Tickets are issued for a specific date and are non-transferable once issued. If your plans change, reply to your confirmation email at least 48 hours before your date and we will rebook your visit to any open slot in the operator's calendar.